Refund policy

Last updated: October 21, 2026

30-day returns

You can request a return within 30 days of delivery. The detector must be in like-new condition, with all accessories (charging cable, lanyard, instructions) and in its original packaging.

To start a return, contact us at [SUPPORT EMAIL] with your order number. If your return is accepted, we'll send you instructions and the return address. Items sent back without first requesting a return can't be accepted. Unless the item is damaged, defective or we made a mistake, return shipping is paid by the customer.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 30 days of delivery with your order number and a photo or short video, and we'll send a replacement or a full refund.

Refunds

Once we receive and inspect your return (or approve a damage claim), we'll notify you. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Cancellations

You can cancel an order free of charge until it has shipped. Contact us as soon as possible with your order number.

Exceptions

Items that are damaged through misuse, or returned incomplete, can't be refunded in full. This policy does not limit any rights you have under applicable consumer law.

Contact

Questions about returns? Visit our contact page.